Last updated: 12 August 2026
This policy explains the general rules for returns, refunds, exchanges and cancellations for eligible products purchased from WOFASH. Product-specific conditions shown on the applicable product page or during checkout may also apply.
Company: WOFASH (OPC) PRIVATE LIMITED
Website:
https://www.wofash.com/
Registered / Principal Address:
No AP 21/594, Cherakkaparamba, Angadippuram, Malappuram, Kerala 679321, India
Unless a different return condition is displayed for a particular product, an eligible return request should be raised within 3 days after delivery.
For an eligible return, the product should generally:
For hygiene, health, safety or customization reasons, some products may be non-returnable or subject to additional restrictions where permitted by applicable law. These may include:
This restriction does not remove any rights that cannot legally be excluded, including remedies that may apply to defective, damaged, incorrect or otherwise non-conforming products under applicable law.
If you receive an item that is damaged, defective, incorrect, or materially different from what was ordered, please contact WOFASH as soon as reasonably possible and provide the order details and relevant photographs or other information where requested.
After verification, WOFASH may provide an appropriate remedy such as a replacement, exchange, refund or another remedy available under applicable law.
Once an eligible returned product is received and inspected, WOFASH will communicate the status of the return or refund request.
If a refund is approved, it will normally be initiated to the original payment method or another legally permitted method. The time taken for the refunded amount to appear may depend on the bank, card issuer, UPI provider, payment gateway or other payment service provider.
Any applicable delivery, return-shipping or other charges will be handled according to the reason for the return, the product-specific terms and applicable law.
Sale or promotional items may be eligible for return or refund unless a different condition is clearly disclosed for the applicable product or offer. Any mandatory consumer rights continue to apply.
Exchanges may be offered for eligible products subject to stock availability, product condition, size or variant availability, and any category-specific restrictions.
If the requested replacement is unavailable, WOFASH may offer another appropriate resolution, including a refund where applicable.
Where the cancellation option is available, customers may request cancellation before the order reaches a stage at which cancellation can no longer reasonably be processed, such as dispatch, production or customization.
Custom-made, personalized or made-to-measure orders may have different cancellation conditions once production or customization has started.
Please do not send a return to an address without first following the return instructions provided by WOFASH. The appropriate return location or pickup instructions may depend on the product, seller, fulfilment location and order.
Where a return results from an incorrect, damaged or defective product, return-shipping responsibility will be determined in accordance with the applicable circumstances and law. For other eligible returns, any applicable return-shipping charge will be communicated during the return process.
If payment has been collected for an order that is subsequently cancelled, cannot be fulfilled, or fails after payment confirmation, any refund due will be initiated using the applicable payment process.
For questions or assistance regarding a return, refund, exchange or cancellation, please contact:
WOFASH may update this policy to reflect changes in products, operations, technology or applicable requirements. The latest version will be published on this page with the revised update date.
Nothing in this policy is intended to limit any consumer right or remedy that cannot be limited under applicable law.